Yep, I Stepped On It
Number One, this whole misunderstanding never would've happened had I taken the time to read the TOS. But, number two (and the executive who'd called me owned up to this, after having read the emails), if Create Space's CS people had adequately and simply explained the business arrangement to me, there wouldn't've been an acrimonious exchange of emails and threats of class action lawsuits (as other writers have been threatening).
To put it simply, anyone following my permalinks to my Create Space estore and buying either of my novels would have ordered it at the cost price, not the retail price. American Zen goes for about eight and a half bucks, The Toy Cop about $10.22. Again, anyone buying them from the estore would've merely been reimbursing Create Space for the cost to produce each unit and they didn't make a penny off me. Obviously, this means I was not entitled to any royalties.
As the executive had explained it to me, my calculated royalties that had accrued starting in December were from sales made through Amazon. This necessarily involves a certain markup (or a retail price), which would then, in spite of any discounts to the retailer, involve a royalty. Instead of directing people to my Amazon product pages, I was sending them to the wrong URL, or the Create Space estore. When Customer Service told me I needed to sell to third party retailers, this is what they meant. Otherwise, people were buying my books at cost and no one was making a penny from my books, either CS or me.
So it's obvious I had to man up, delete the erroneous post and rescind my request to boycott my Create Space editions and all Create Space products. I was totally in the wrong because I rushed headlong into the POD world because I couldn't be bothered to read the actual business arrangement. In fact, partly out of self-interest, partly as a conciliatory gesture, I've just spent $25 I really shouldn't be spending for expanded distribution for The Toy Cop. If I can spare another $25 in the future, I'll do the same for American Zen.