Down and Out
I have received no conflict resolution, nothing remotely resembling customer service or satisfaction and to top things off, early today the cocksuckers accelerated the billing date by a day and stole another $28 from my checking account for service I'm no longer receiving. I've already contacted the branch manager at my bank and instructed her to issue me a new debit card, since all debits to Netzero are based on the plastic. Since they're now taking money out of my bank account for service I'm no longer receiving, Netzero is now officially guilty of fraud and the next step is to file an affidavit of fraud.
Do not do business with Netzero, if you can at all help it. I've been a customer for three and a half years and this is the way they're treating me. So if my presence here is spotty and intermittent, please be patient as I'm working much harder than I should have to to resolve this issue.
posted by jurassicpork @ Wednesday, June 24, 2015
2 comments
2 Comments:
I thought Comcast and Time Warner were the only villain ISPs in the U.S. NetZero? I last saw it advertise during the NBA halftime show in 2001 and though it had since died.
I used to have free e-mail with Juno, which later merged with NetZero. After I got my current address, I used Juno as a secondary address and (unintentional) spam magnet. After 13 years I decided to terminate my Juno account.
For some weird reason, Juno required me to fax in my request instead of just telling it by e-mail. So I did and had to pay long distance charges.
The U.S. probably has the worst internet service in the First World.
I had Juno in the late 90's just before I made the mistake of going to Yahoo. It was a good, reliable, no frills email client until NetZero bought it.
I was on the phone for an hour with another Netzero tech support guy who was simultaneously on the phone with their partner company, Verizon. Verizon said they found the problem, a router "with issues". But after switching the circuit over to a new router and assigning me a new IP address, I'm now back to where I started. So Verizon decided to blame me and say my modem/router wasn't working so Netzero is sending me a new one by priority mail. Bottom line, I'll be without internet access for at least a week or more (I have a bad feeling the new modem won't make a lick of difference).
Post a Comment
<< Home